Terms of Use

Terms of Use

These Terms of Use set out how you may access and use the HomeWagger website and app (together, the “platform”). Please read them carefully before using HomeWagger.

By creating an account or using the platform, you agree to these Terms. If you do not agree, please do not use HomeWagger.

1. Who we are

HomeWagger is a welfare-first dog rehoming platform operated by:

  • HomeWagger Tech Ltd, a private limited company registered in England and Wales.
    Company number: [Tech Ltd company number]
    Registered office: [Tech Ltd registered office address]
  • HomeWagger CIC, a Community Interest Company registered in England and Wales.
    Company number: [CIC company number]
    Registered office: [CIC registered office address]

References to “we”, “us” or “our” in these Terms mean one or both of the above entities, as appropriate. References to “you” and “your” mean the person using the platform.

2. What HomeWagger is (and is not)

HomeWagger is a welfare-first platform designed to help individuals, adopters and shelters connect responsibly to rehome dogs. We provide tools, guidance and space for people to share information and express interest in dogs who need a new home.

HomeWagger is not:

  • a buying or selling marketplace for animals;
  • a breeder platform or advertising site for litters;
  • a rescue centre, veterinary service or legal adviser.

3. Eligibility and accounts

To create an account, you must:

  • be at least 18 years old;
  • be able to enter into a legally binding agreement;
  • provide accurate, truthful information when registering and using the platform.

You are responsible for keeping your login details confidential and for all activity under your account. If you believe your account has been compromised, you should inform us immediately.

4. Responsible use of the platform

You agree to use HomeWagger in a lawful, respectful and welfare-first way. You must not:

  • use the platform to sell dogs or advertise dogs for commercial breeding;
  • post false, misleading or incomplete information about a dog, yourself or your circumstances;
  • harass, abuse, intimidate or discriminate against any other user;
  • upload content that is illegal, harmful, abusive, defamatory or otherwise inappropriate;
  • attempt to obtain dogs for unlawful or harmful purposes;
  • interfere with the security, operation or integrity of the platform;
  • collect data from the platform by automated means without our permission.

5. No selling or commercial breeding

HomeWagger is a welfare-first rehoming platform. You must not:

  • offer dogs for sale on the platform;
  • use HomeWagger to advertise commercial breeding, litters for sale, or puppy farming; or
  • request or offer payment for dogs other than reasonable, clearly explained contributions to genuine costs (for example, vaccination, neutering or rescue fees).

We may remove content or suspend accounts that breach these principles.

6. Content you share

You remain the owner of the content you upload to HomeWagger (such as photos, descriptions and messages). By posting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, display and share that content as needed to operate the platform and promote welfare-first rehoming.

You confirm that:

  • you have the right to upload the content; and
  • your content does not infringe the rights of any other person.

7. Safety, welfare and your own judgement

We provide tools and guidance to support safe rehoming, but we cannot guarantee the behaviour, health or suitability of any dog, or the conduct of any user. You are responsible for your own decisions and should take appropriate steps such as asking questions, requesting vet records, and arranging safe, sensible introductions.

If you have concerns about animal welfare, you should contact an appropriate welfare organisation or authority. If you believe someone is in immediate danger, contact the emergency services.

8. Pro memberships and payments

We may offer optional paid features (“Pro” memberships) for adopters, rehomers or shelters. Prices, features and billing terms will be clearly displayed within the platform. Payments are processed securely by our payment provider and are subject to their terms as well.

Unless stated otherwise, Pro fees are non-refundable once paid, except where required by law or where a technical problem on our side prevents you from accessing the service you have paid for.

9. Privacy and data protection

Our use of your personal data is explained in our Privacy Notice and Cookie Policy. Please read these documents as they form part of these Terms.

10. Suspending or ending your access

We may suspend or close your account, remove content or restrict your access to the platform where we reasonably believe that:

  • you have breached these Terms or our Code of Ethics;
  • your behaviour presents a risk to others or to animal welfare; or
  • we are required to do so by law or regulation.

11. Availability of the platform

We aim to keep HomeWagger available and functioning, but we cannot guarantee uninterrupted service. We may need to suspend or limit access for maintenance, updates or reasons beyond our control.

12. Our responsibility to you

Nothing in these Terms limits or excludes any legal rights you may have as a consumer, or our liability where it would be unlawful to do so.

Otherwise, to the extent permitted by law, we are not liable for:

  • any loss or damage arising from interactions between users or with dogs rehomed via the platform;
  • indirect or consequential loss, such as loss of opportunity or emotional distress;
  • content posted by users that we did not create.

13. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to our services or the law. We will post the latest version on this page and update the “last updated” date below. If the changes are significant, we may also notify you in-app or by email.

14. Contact us

If you have questions about these Terms, please contact us at [hello@yourdomain.org.uk].

Last updated: [DD Month YYYY]

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